Terms of Service
These terms and conditions define the agreement between you and Morocco Circuits. By booking a tour with us, you acknowledge that you have read, understood, and agreed to these terms. Please take the time to read them carefully before making any reservation, as they represent a binding contract between Morocco Circuits and its clients.
1. Booking & Payment
When you confirm a booking with Morocco Circuits, our team immediately begins organizing your trip. To secure your reservation, we require a deposit of 20% to 40% of the total tour price. Once the deposit is received, we proceed with hotel and transportation reservations. We accept payments by Visa, MasterCard, or bank transfer.
The remaining balance must be paid in cash upon arrival (Dirhams, Euros, USD, or any convertible currency). Payments by credit card are accepted with an additional 3% to 5% bank fee, payable by the client. All bookings are fully confirmed once we receive proof of the deposit.
2. Changes to Your Booking
At Morocco Circuits, we strive to ensure our clients’ satisfaction and remain as flexible as possible. We do our best to accommodate any booking changes at no extra cost whenever possible. However, due to hotel or transportation arrangements, changes may not always be feasible.
If you need to make any changes, please contact us as soon as possible and confirm your request in writing. We will do our utmost to assist you, but if modifications cannot be made, you may choose to continue with your original booking or cancel according to our cancellation policy below.
3. Cancellation Policy
Cancellation by Morocco Circuits:
Once your booking is confirmed, our team will make every effort to deliver your chosen tour as planned. However, Morocco Circuits reserves the right to cancel or modify any part of the program in exceptional circumstances such as natural disasters, political instability, or unsafe weather conditions. In such cases, your deposit will be fully refunded.
Please note that PayPal (5%) and Stripe (3–5%) processing fees are non-refundable.
Cancellation by the Client:
- More than 30 days before departure: Full refund
- 20–29 days before departure: 70% refund
- 10–20 days before departure: 50% refund
- Less than 10 days before departure: No refund of deposit
PayPal and Stripe fees remain non-refundable.
Agencies, Groups & Organizations:
- Deposit of 30% required to confirm the booking
- Remaining balance due at least 1 month before the travel date
- Cancellation more than 2 months before: Free of charge
- Cancellation 1–2 months before: 30% charge
- Cancellation less than 1 month before: 100% charge
4. Special Requests
Any special requirements (dietary needs, medical conditions, mobility assistance, etc.) must be communicated in writing prior to booking. Morocco Circuits prioritizes your safety and comfort. If a special request cannot be accommodated, you will be informed in writing before confirming your booking.
5. Insurance
Please inform us of any preferences you may have during the reservation process (hotel location, room type, bedding, etc.), and we will do our best to accommodate them. However, no compensation will be provided if such preferences cannot be fulfilled.
⚠️ Morocco Circuits does not provide travel insurance. We strongly recommend that all travelers purchase comprehensive travel insurance covering illness, cancellation, lost luggage, delays, or accidents. Morocco Circuits will not be responsible for any expenses arising from the lack of insurance coverage.
6. Extra Work and Adjustments
After booking, clients may request itinerary changes. However, if the requested changes involve extensive administrative work or significant deviations, Morocco Circuits reserves the right to apply a service fee of $100–$150 depending on complexity.
- Switching to hotels or riads outside the agreed category
- Repeated booking changes after confirmation
- Special last-minute requests or itinerary adjustments
7. Privacy & Confidentiality
Morocco Circuits takes full responsibility for protecting the privacy and confidentiality of your personal data. The information you provide will only be used to arrange your travel services (hotels, transportation, excursions, etc.). By booking with us, you consent to sharing your necessary information with relevant service providers to ensure a safe and seamless travel experience.
8. Flights, Visa & Passport
Morocco Circuits does not handle flight ticket bookings, visa processing, or passport issuance. Clients are responsible for ensuring they meet all entry requirements for Morocco. Your passport must be valid for at least 6 months beyond your arrival date. We cannot issue refunds if entry is delayed or denied due to visa or passport issues.
9. Complaints
If, for any reason, you are not satisfied during your trip, please inform your driver, guide, or hotel immediately so we can resolve the issue on the spot. If the problem persists, please send us a written complaint after your trip with full details. Morocco Circuits will review your case and respond promptly to find a fair solution.
10. Governing Law & Jurisdiction
These terms and conditions are governed by Moroccan law. In the event of a dispute, the competent courts of Morocco shall have exclusive jurisdiction.